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 Shipping & Postage

  • Free Postage: We offer free postage on all items.

  • Delivery Method: Most orders are shipped via Royal Mail and include a tracking number.

  • Exceptions: Some items may be sent using alternative carriers depending on size, weight, or destination.

  • Dispatch Times: Orders are typically dispatched within [insert timeframe, e.g., 3–5 business days] after production.

Returns Policy

1. Made-to-Order Products

  • All of our goods are made to order.

  • Because of this, we are unable to accept returns unless an error has been made on our part.

2. Personalised Items

  • Returns are only accepted if we have made a mistake with a personalised item.

  • If you believe your order has been incorrectly personalised, please contact us promptly so we can resolve the issue.

3. Quality Commitment

  • We take pride in our products and strive to ensure that every order is produced to the highest standards.

  • Each item is carefully checked before dispatch to ensure accuracy and quality.

4. Refunds & Exchanges

  • If a return is approved due to a mistake on our part, we will offer either:

    • A corrected replacement item, or

    • A full refund to your original payment method.

  • Refunds are processed within 5–7 business days once the returned item has been received and verified.

5. Return Process

  • To initiate a return, please contact myself with:

    • Your order number

    • A description of the issue

    • Supporting photos if applicable

  • I will provide instructions for returning the item if required.

6. Contact Us

  • If you have any questions or concerns about this policy, please don’t hesitate to reach out.

  • Customer Support Email: [goldscrafts@outlook.com]

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